We understand that sometimes items aren’t quite right. If for any reason you don’t love your new things, we are happy to exchange, credit or refund any item purchased online.

Please note sale items are not eligible for a refund or return. 

All returns should be received within 14 days of purchase and must be returned the same way it was processed.  The return must include all original packaging, tags, be unused and in a saleable condition.

The Urban Studio reserves the right to return or reject any item that is not in line with our returns policy.

Return shipping costs are to be covered by the customer.

The Urban Studio does not take any responsibility for items lost or damaged in the process of being returned to us.  It is advisable to use a trackable method when returning goods.

If you have any questions please contact us on hello@theurbanstudio.co.nz